Returns & Exchanges

At GMGP Home Delivery & K‐Butchery, we prioritize your satisfaction and food safety; therefore, we accept returns on items that are damaged, incorrect, or do not meet our quality standards upon delivery. Due to the perishable nature of our meat and grocery products, please inspect your order immediately to ensure everything is in perfect condition.

1

Inspect Your Order

Upon receipt of your delivery, carefully check all chilled, frozen, and dry goods for any discrepancies or quality concerns.

2

Contact Support Immediately

Report any issues via our customer service hotline or email within 24 hours of delivery, including your order number and clear photos of the items.

3

Maintain Product Storage

Keep the item in its original packaging and stored at the appropriate temperature (chilled or frozen) until our team provides further instructions.

4

Resolution and Refund

Once validated, we will arrange for a replacement delivery or issue a refund to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing